Dennis Wakabayashi

I can deliver any marketing solution you may need. Large or small. Locally or globally.

Dennis is currently one of the leading voices around the world on the topics of Customer Experience and Digital Marketing.

In 2021 he was a keynote speaker at the World Marketing Summit in Turkey, appearing as the only USA delegate speaking at the West African CX summit, speaker at the LATAM CX conference, workshop leader at CCW (the USA’s largest CX event) and the Host and MC of CXS (Canada’s largest CX event).

As Chief Collaboration Officer for Team WakabayasHI, he consults with and advises businesses, regularly working with start-ups and Fortune 500 brands around the world to define CX strategies and lead tactical implementation.

Additionally, as an industry influencer and author, he was recently named one of the top 50 (CX) experts of the decade and the 100 eminent global influencers award for his work in the global marketing markets. He ranks among the top 150 CX influencers globally on social media.

In the evenings Dennis is a Digital Marketing instructor at the University of Wisconsin-Madson which is ranked 47th in the nation.

Team Wakabayashi

I’d love to help you tackle challenges in 2022. I’m available for executive training workshops to help your team get up to speed in the world of Customer Experience: Attendees of the workshop will learn the following:

  • The value of CX to individual teams and the wider organization
  • What CX is, where it came from and where it’s going next.
  • How to work across teams to successfully implement CX.
  • How CX is measured and the best practices for implement CX business strategies.

Each workshop is highly interactive and includes post workshop consultation with key stakeholders to tailor the learning to their specific perspectives.

Find out more

Industry Recognition

Current Appearances

I’d love to connect with you and share ways to build collaborative relationship. Be sure to catch me at any of the following events.

See upcoming

My Book

In this book, you’ll learn three basic principles to guide you to long-term revenue gains using customer experience strategy. You’ll find ways to tap into the power of influence and customer lifetime value and survive in the new competitive landscape of the global economy.

Most of all, you’ll learn how to do things “the new way” and avoid the pitfalls facing most marketers who rely on traditionally successful approaches to financial growth.

Order Your Book Today

Stop by and say Hi!

Pull up a chair, pour that cup of coffee and let’s get started. Let’s talk! We are here to connect with you — whether that’s understanding your needs, building relationships or just chatting about your favorite customer experience.

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