The Wakabayashi Way

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Recognized as a world class leader in Customer Experience


More than 25 HubSpot Certifications

Digital 40

Led by one of the top 40 digital marketers in the USA

Our Story

Welcome to Team Wakabayashi! Our story begins with our founder, Dennis, who has dedicated over 35 years of his career to helping businesses and individuals improve their customer experience and achieve their goals.

As a leading voice in the world on the topics of Customer Experience, social media, and digital marketing, Dennis brings a wealth of knowledge and experience to the table. Throughout his career, he has been passionate about empowering people in underserved communities and helping young professionals improve their status and careers. This passion has led him to speak at prestigious universities and take on a position as an instructor at the University of Madison-Wisconsin to share his knowledge.

Dennis’s lifetime body of work is characterized by empathy, collaboration, and growth. He has been instrumental in creating comprehensive customer experience strategies for major brands like AT&T, McDonald’s, Wells Fargo and Fedex. These strategies blend social media, email marketing, website development, sales automation, and other tactics to deliver personalized service to customers worldwide.

At Team Wakabayashi, we understand that every business is unique and has different needs. That’s why we offer an On-Demand services model, which allows you to only pay for the services you need, at a rate of 75$ per hour. Instead of a one-size-fits-all approach, our team of experts will work with you to understand your specific working style and business objectives, and tailor solutions that align with the latest trends and best practices in the industry. This way, we can help you achieve your customer-centric goals in the most efficient and effective way possible.

Dennis Portrait




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Our Philosophy

Are you a Dreamer or a Defender?

Team Wakabayashi teammates share a passion for solving business challenges for those who simply put, know there is “a better way.”


The Dreamers and Defenders.

Dreamers tend to see the business landscape as dynamic and multifaceted. They have a need to move quickly and have a desire to scale with the use of technology. This requires them to adjust to algorithms, shift in global economic opportunities and adapt quickly to trends.

Defenders prefer to harness established business practices. Defenders seek to maintain a market position where they have been successful. This requires them to focus on efficiency while leveraging new digital strategies to overcome the threat from newer business models that threaten profits from the outside.

Whether you are a Dreamer or a Defender, you need to respond to change and Team Wakabayashi is here to help you on your journey.


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